Careers and Jobs with Click&Go
Always Hiring Great People
We are a vibrant, exciting and fast-growing technology-based travel company that is always on the lookout for dynamic and talented people to fill vacancies that constantly arise in our business. As long as you have the right set of skills and experience in areas such as Sales, Customer Service, Marketing, Finance and IT we would like to hear from you.
If you are interested in working with us, check out our available roles and send us an up to date CV and cover email through our Jobbio platform https://jobbio.com/click-go. You don’t need experience in the travel industry to work with us but enthusiasm would be an advantage.
Company background
Click&Go is multi award-winning online travel company based in Dublin city centre. We provide consumers with an easy to use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and Shannon Airport under the FlyShannon brand.
Our ambition
We have very ambitious growth plans with triple digit growth over the past 5 years. We have a strong ethos of best practice and best customer service and aim to realise our ambitions through continued investment in our proprietary technology stack, providing an exceptional user experience coupled with a competitive product offering and outstanding holiday support.
current positions
Holiday Support Team Executive
COMPANY BACKGROUND
Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and for Shannon airport under the FlyShannon brand.
OUR AMBITION
The business has grown very strongly since being founded in 2010 and reached fifty-five thousand passengers in 2019. We have very ambitious growth plans and expect to see the business recover strongly from the Covid pandemic. We have a strong ethos of best practice and best service and aim to restart our high growth through continued investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.
PURPOSE OF THE JOB
The main purpose of this role is to handle all administrative functions as part of Holiday Support Team at Click&Go in a timely and professional manner. The Holiday Support Team are the primary point of contact for our clients before travel, and when they are on holidays. A high level of customer service and efficiency is required from the team in order to provide an excellent customer experience. The role involves handling all queries on existing bookings and is very hands on, with both customers and suppliers.
WORKING HOURS
This permanent position is to specifically include weekend cover. The options available are as follows:
- On starting this full-time permanent position candidates will work Mon-Fri 0900-1730. On starting
- The position is to specifically include weekend cover if and when required.
- Any changes to working days will be given at least 1 month in advance.
The weekend working hours are as follows; Saturday 9am to 4pm; Sunday and Bank Holidays, 12noon to 4pm. Outside of weekends the normal working hours apply, 9am to 5:30pm. The exact days and working hours can be further discussed at interview stage.
Flexible work arrangements will be considered in terms of working from home or in the office or both.
Training will be office based.
PRIMARY RESPONSIBILITIES
- Attend to clients queries over the phone and by email (on existing booking)
- Manage situations and plan responses to clients when there are last minute changes to their holiday arrangements prior to travel
- Liaise with our suppliers abroad should clients require assistance whilst on holiday
- Process last minute cancellations of holiday bookings
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
- Previous work experience within the travel industry is beneficial for this role but not essential.
- Excellent organisational and administrative skills
- Good written and verbal communications skills to deliver a friendly and professional service at all times
- Confident and able to work under pressure in a calm manner
- Attention to detail with strategic approach to decision making
- Eager to improve overall operational efficiency and productivity within the team
PERSONAL ATTRIBUTES
- Polite with a positive attitude towards work and seeking a challenge
- Professional with strong commercial awareness
- Self-motivated and confident to work under pressure
- Great attention to detail
- Ability to prioritize your own workload
- Enthusiastic and willing to develop new skills to help maintain Click&Go’s ambitious growth plans.
HOW TO APPLY
If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email to jobs@clickandgo.com.
In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go. Please also include your availability and your salary expectations.
Holiday Sales Role - Full-Time & Weekend Cover positions available
COMPANY BACKGROUND
Click&Go is a multi-award-winning online travel company based in Dublin city centre. We provide consumers with an easy-to-use platform to design their own holiday by matching flights with great value accommodation across Europe and Worldwide. We are also the official holiday provider for Aer Lingus under the brand Holidays with Aer Lingus and for Shannon airport under the FlyShannon brand.
OUR AMBITION
The business has grown very strongly since being founded in 2010 and reached fifty-five thousand passengers in 2019. We have very ambitious growth plans and expect to see the business recover strongly from the Covid pandemic. We have a strong ethos of best practice and best service and aim to restart our high growth through continued investment in our technology infrastructure and by providing an exceptional user experience coupled with a competitive product offering.
PURPOSE OF THE JOB
The Holiday Sales Executive will handle sales leads, promoting holiday packages and supplying exceptional customer service to clients seeking holiday options. They will work closely with clients to understand their travel needs and preferences, recommend suitable destinations and packages and convert their sales leads to bookings.
RESPONSIBILITIES
- Meeting and exceeding your assigned individual and team sales targets
- Dealing with inbound sales opportunities via phone, email and social media
- Delivering exceptional Customer Experience with every customer engagement
- Supplying specialist advice to customers on destinations and properties; pre and post booking
- Following up on potential clients and outbound sales
- Up selling to existing clients where the opportunity arises
PERSONAL ATTRIBUTES
- A Customer Centric approach – you take immense pride in delivering an excellent customer experience
- Great verbal and written communication skills with a superb telephone manner - a must
- Proven experience in sales or a related field; preferably in the travel industry.
- Strong communication and interpersonal skills
- Knowledge of travel destinations, accommodations and holiday packages
- Ability to build and support client relationships
- Goal-oriented and results-driven
- Excellent negotiation and closing skills
- Proficient in using sales and CRM software
- A want to continually improve
THE PERKS
- Being part of rapidly expanding company with strong market growth
- Uncapped commission payment
- Monthly company awards
- Frequent invitations to trade events
- Occasional educational trips
- City centre location and/or working from home
HOW TO APPLY
If you are interested in applying for this position and joining the Holiday Support Team at Click&Go, please send an up to date CV and cover email to jobs@clickandgo.com.