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FAQs

We've gathered the questions our customers often ask about booking & travelling on a holiday with us.

We hope our answers offer you the peace of mind you need to enjoy your holiday. If you've got a question we haven't answered, log into your My Click&go account to send us a message or give us a call.

FAQs

There are several reasons why you should consider booking your holiday with Click&Go:

  1. Expert knowledge: Our Sales Team have in-depth knowledge of all the top holiday resorts and city destinations. We handpick every property we sell based on their personal knowledge, selecting popular, quality, central accommodation to match the expectations of Irish holidaymakers.

  2. 5* Support Service: Our Holiday Support Team are here is assist from the time you confirm your booking to the moment you return home from your holiday, whether its with help making an amendment to your booking, adding upgrades or extras prior to travel or if you need assistance whilst on holiday. Our knowledgeable and patient team will go above and beyond to assist customers in as much as they can.

  3. User-friendly website: With our user-friendly website that allows you to easily search and book your holiday online, you can customize your holiday by choosing your preferred destination, departure date, duration, and accommodation type.

  4. Award-winning deposits: At Click&Go, we offer a unique deposit scheme that allows you to book your holiday with just €1 deposit per person. This makes it easier for you to budget and plan your holiday.

  5. Secure and reliable: We are an Irish company that takes responsibility for your holiday and has the bonding to back it up. You can trust that we provide a secure and reliable booking process.

Overall, we offer a stress-free and enjoyable holiday booking experience. We focus on providing a human touch to the process and take pride in delivering the best experiences possible for our customers.

We are an online travel agency based in Ireland that offers a wide range of travel services and packages for people looking to plan their next vacation.

You can book flights to destinations all over the world, select from a diverse range of accommodation options such as hotels, apartments, villas, and camping sites, and choose from various holiday packages that include flights, accommodation, and transfers to popular destinations like Spain, Portugal, Greece, the Canaries, and even worldwide.

Additionally, we offer cruise holiday packages that take you on fantastic itineraries covering Europe, the USA, and the Caribbean, as well as Disney vacation packages that include flights, accommodation, and park tickets.

You can also book car rental, purchase tickets to attractions and activities in advance, and buy travel insurance to safeguard your trip against unforeseen events.

Overall, we provide a variety of travel-related services that can assist you in planning and booking your next adventure with ease.

Yes, all prices shown are from our live booking system. Please bare in mind travel prices can vary depending on various factors, such as the time of year, availability, demand, and promotions. We reccommend to book your trip well in advance to get the best deals. You can also sign up for email alerts or follow Click&Go on social media to stay informed about our latest promotions and discounts. Additionally, it's essential to read the terms and conditions and understand the cancellation and amendment policies before making any bookings to avoid any unexpected charges.

Yes, we offer holidays of various durations, ranging from short weekend breaks to longer trips of two weeks or more. The duration of your holiday will depend on your preferences, budget, and availability. If you're looking for a quick getaway, you can browse through our range of weekend break packages, which typically last between two to four days. For those who want to take a longer break, you can choose from our range of week-long holiday packages. We also offer longer duration holidays of two weeks or more, which are ideal for those who want to take an extended break or travel to faraway destinations. Whether you're looking for a short or long-duration holiday, we provide various options to suit your needs.

Self-catering means that you have a kitchen or kitchenette in your accommodation and you can prepare your own meals. You will usually be provided with cooking facilities, utensils and crockery, but you will need to purchase your own food and drink.

Room only covers the cost of the room itself. This means that you will not receive any meals or drinks as part of the package, and you will need to make your own arrangements for food and drinks during your stay. Room only is a good option for travelers who prefer more flexibility in terms of dining and want to explore local restaurants and cafes during their trip. It is also a good option for those who have dietary restrictions or preferences that cannot be accommodated by the hotel's meal options.

Bed and Breakfast (B&B) usually includes a room with breakfast included in the price. This is typically a continental or cooked breakfast.

Half board, typically includes breakfast and dinner. However, there may be some properties that offer lunch instead of dinner, but this is not always the case. If this option is available, you can inquire about it upon arrival at your hotel reception.

Full board includes breakfast, lunch and dinner. Some hotels may also offer snacks between meals which can be paid for locally.

All-Inclusive includes all meals, beverages like soft drinks, tea, coffee, and selected local-brand and imported alcoholic drinks, snacks, and sometimes activities and entertainment, depending on the hotel. Please note certain premium brands of drinks or dining experiences may not be included and may incur an additional charge.

Yes, the name on your booking and the name on your passport must match when you're booking a holiday. This is because the name on your passport is used to verify your identity and ensure that you're eligible to travel. If the names on your booking and passport don't match, you may face issues when checking in for your flight, boarding the plane, or entering your destination country. This can result in delays, additional charges, or even being denied entry to your destination country. Therefore, it's essential to double-check that the name on your booking matches the name on your passport before making any travel arrangements. If you notice any discrepancies please contact the us to make the corrections.

The booking Terms & Conditions for Click&Go holidays can vary depending on the specific package, destination, and travel dates. However, some of the common terms and conditions that apply to most bookings include:

  1. Payment terms: A deposit is required to confirm your booking, and the balance must be paid at least 10 weeks before departure and 12 weeks before departure for all Cruise bookings. Failure to make payment by the due date may result in cancellation of your booking.

  2. Cancellation policy: If you need to cancel, your booking will be subject to cancellation fees depending on how close to departure you cancel. The cancellation fees increase the closer you get to the departure date. You are liable for and must pay in full all non-refundable elements as outlined in the booking process and confirmation invoice.

  3. Changes to bookings: Changes to your booking, such as amendments to travel dates or destinations, may be possible, but are subject to availability and additional fees.

  4. Travel insurance: It's a requirement that you purchase travel insurance to cover unforeseen circumstances such as medical emergencies, flight cancellations, or lost luggage.

  5. Passport and visa requirements: It's your responsibility to ensure that you have a valid passport and any necessary visas for your travel.

  6. Health and safety requirements: You must comply with any health and safety requirements in your destination, such as COVID-19 testing or vaccination requirements.

It's important to read and understand the full Terms & Conditions before making a booking, as they can affect your travel plans and finances.

You can make a booking and include an infant before the baby is born. If their name's unconfirmed, all you need to do is enter the first name as 'Unborn' and last name as 'Baby' and enter their due date as the date of birth. Once the infant is born and their name has been confirmed, contact our Holiday Support team through your MyClick&Go account and they'll be happy to update the name and date of birth free of charge.

You can add an infant after the booking is confirmed provided the flights and accommodation are available.

Please note the price will depend on the flight price available at that time and the “sharing” price in the relevant property/transfers.

You can request to an add infant through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

You should always travel under medical advice and make sure you have permission to fly. Most airlines will refuse to carry a passenger who is over 28 weeks into her pregnancy and over 23 weeks for some Cruise companies. However, you must contact the relevant airline or cruise company for their guidelines / restrictions in this regard.

Each and every traveller must hold a current valid passport, including infants. Many countries (outside the EU) have an immigration requirement for a passport to remain valid for a minimum period (usually six months) beyond the period of your stay. There are no visa requirements for holders of EU passports to any of the EU destinations we feature; however, other nationalities must check with their respective Embassy or Consulate if a visa is required. Visas are required for various long haul destinations worldwide and some nationalities may require visas for US destinations. It is the sole responsibility of each traveller to obtain the relevant and necessary documentation necessary for his / her travel itinerary and no liability shall attach to us for the failure on your part to comply with the regulations as set down by the relevant airline / country. Information relating to health restrictions and vaccination requirements is available from the website address listed below. We strongly recommend that all travellers take time to read the information and note the advices offered. No liability shall attach to us for failure to comply with the recommendations and requirements listed.

You will find information regarding passport, visa and vaccination requirements for different destinations on the International Air Transport Association (IATA) website, www.iatatravelcentre.com.

Note that information submitted through the IATA website is not used to personally identify you, and is only used to provide personalised travel documentation information.

The IATA website also gives access to information on customs import and export regulations, airport departure taxes, and currency import and export restrictions.

The requirement to pay a tourist tax upon arrival at your hotel varies by destination. The local tourism authorities charge this amount to generate income for tourism and environmental purposes. The amount you'll be expected to pay will depend on the destination, accommodation type, and length of stay, and is typically charged per person. These taxes are not included in the cost of your holiday with us since they are charged by local authorities, but we'll do our best to inform you of the expected amount before you book. However, local taxes can change at short notice, so please check before departing for your holiday. It's important to note that in the USA and some Caribbean locations, these taxes are called 'resort fees,' while in other countries like Mexico, you may have to pay a 'departure tax' at the airport before your flight home.

A copy of your most up to date invoice can be found on you MyClick&Go account, under the “Your Travel Documentation” section. Here you can view, download and send your confirmation invoice by email.

Your travel documents will be issued approximately 10-14 days prior to departure, providing the holiday has been paid in full and we have received your travel insurance details if booked with a thrid party. Your documentation will be emailed to you and will also be available to download through your MyClick&Go account under the “Your Travel Documentation” section.

Your documentation will be sent to you in one email with the subject line 'Your Travel Documents'. The email may contain up to 2 attachments, depending on what services you have booked. Your documents will also be available to download through your MyClick&Go account 10-14 days prior to departure providing the holiday has been paid in full and we have received your travel insurance details if booked with a thrid party. Please print those documents (all attachments) as they will be needed for all services booked.

We strongly advise you have a copy of you travel insurance policy with you, along with contact details of your insurance provider.

For further advice on any additional documentation or entry requirements for the country you are travelling to please visit our Travel Advice page

Yes, absolutely. We must inform the airline of any special needs you have (eg. wheelchair assistance etc.) as specific arrangements must be put in place. Dietary requirements will not be taken into consideration as airlines do not provide in-flight catering anymore. You may, of course, purchase snacks and refreshments on board. It is also vital that we advise the hotel of your needs before travel, but preferably the time of booking.

You can add an infant after the booking is confirmed provided the flights and accommodation are available.

Please note the price will depend on the flight price available at that time and the “sharing” price in the relevant property/transfers.

You can request to an add infant through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Yes, it is a condition of the contract for travel that every member of the travelling party has travel insurance prior to departure. This is highlighted on our website prior to confirmation and in our Terms & Conditions Clause 21 (Insurance).

Travel insurance can provide protection against unexpected events that can occur while traveling, such as trip cancellations, medical emergencies, lost or stolen luggage, and other travel-related issues.

Travel insurance can also provide emergency medical and evacuation coverage, which can be especially important if you're traveling to a destination with limited medical facilities or where medical care can be expensive.

Before purchasing travel insurance, be sure to carefully review the policy to understand what is and isn't covered, as well as any exclusions or limitations. Some travel insurance policies may also offer optional coverage, such as cruise cover, car rental insurance or adventure sports coverage.

It's also a good idea to purchase travel insurance as soon as you've booked your trip, as some policies may have time-sensitive coverage or exclusions for pre-existing medical conditions. Please note all pre-existing medical conditions must be declared at time of booking your travel insurance.

It is not necessary to purchase travel insurance from us, just that you advise us of the policy number and the name of your insurance company. Your credit card or house/car insurance may have plans that would suit you and we would advise that you shop around for the most suitable policy.

Travel insurance covers not just while you are abroad but also depending on the policy it will also cover you and your party the unfortunate event that one member of the party is unable to travel.

The E111, also known as the European Health Insurance Card (EHIC), was replaced by the European Health Insurance Card (EHIC) in 2021. The EHIC allows EU citizens to receive medical treatment at reduced cost or for free when traveling to other EU countries, as well as Iceland, Liechtenstein, Norway, and Switzerland.

However, it's important to note that the EHIC is not a substitute for travel insurance. The EHIC only provides basic medical coverage and does not cover things like emergency medical evacuation, trip cancellation, or lost or stolen luggage.

If you're traveling outside of the EU, the EHIC will not be valid, and you will need to purchase travel insurance that includes medical coverage for the duration of your trip. Even if you're traveling within the EU, you must still purchase additional travel insurance to ensure you have adequate coverage in case of unexpected events or emergencies.

For more information please refer to the following website - European Health Insurance Card (EHIC).

We highly recommend all passengers travelling have adequate travel insurance from the time of booking or soon thereafter to ensure you are covered from the day the policy has been taken out.

If you would like a quote or to purchase travel insurance, you can do so through your booking on your MyClick&Go account.

At time of purchase, you will have received an email from Blue Insurance with your travel insurance policy reference number and password to access your policy documents. Log on to Blue Insurance to view, download or print your insurance certificate, policy, and the insurance product information.

For more information, please refer to the following links:

Travel Insurance FAQs

Travel Insurance with Covid-19 Cover

Travel Insurance Policy Wording and Terms of Business including Schedule of Fees and Charges

Travel Insurance Claims Procedure

It is not necessary to purchase travel insurance from us, however it is essential to have some form of holiday insurance.

Your credit card or house/car insurance may have plans that would suit you and we would advise that you shop around for the most suitable policy.

Travel insurance covers not just while you are abroad but also depending on the policy it will also cover you and your party in the unfortunate event that one member of the party is unable to travel. It can provide protection against unexpected events that can occur while traveling, such as trip cancellations, medical emergencies, lost or stolen luggage, and other travel-related issues. Travel insurance can also provide emergency medical and evacuation coverage, which can be especially important if you're traveling to a destination with limited medical facilities or where medical care can be expensive.

Before purchasing travel insurance, be sure to carefully review the policy to understand what is and isn't covered, as well as any exclusions or limitations. Some travel insurance policies may also offer optional coverage, such as cruise cover, car rental insurance or adventure sports coverage.

It's also a good idea to purchase travel insurance as soon as you've booked your trip, as some policies may have time-sensitive coverage or exclusions for pre-existing medical conditions. Please note all pre-existing medical conditions must be declared at time of booking your travel insurance.

Yes, if you have purchased travel insurance with a third party you are required to advise us of the insurer and policy number.

These details can be added through your booking on your MyClick&Go account.

If you have purchased travel insurance through Click&Go you must give written notice to MAPFRE Assistencia Travel Claims as soon as possible, but in any event within 31 days.

For more information and to download the claim forms required please click here.

If you have purchased travel insurance from a thrid party please contact them directly.

A Credit/Debit Card is required to confirm your booking. Further payments can be made using Credit card/Cheque/Postal Orders/One4All Gift Card, Click&Go Credit Notes and Click&Go Gift Vouchers. Please note One4All cards cannot be used to confirm a booking. Payments can be made through MyClick&Go account or over the phone. Cash payments are not accepted.

Final balance is due 10 weeks prior to departure and 12 weeks prior to departure for all Cruise bookings.

Payments will automatically be taken from the credit/debit card given at time of booking on the due date also advised at the time of booking and stated on your confirmation invoice.

To assist you with your holiday payments, we offer three payment plans depending on the departure date and the airline you choose.

Regular Payment Plan

European Sun Holidays & City Breaks

Flights with Aer Lingus - booking deposit is €1 per person (£1 GBP) plus relevant checked-in baggage and infant fees for European Sun Holidays & City Breaks on Aer Lingus flights only booked more than 10 weeks in advance.

All other airlines – booking deposit is full cost of the flights plus relevant checked-in baggage and infant fees.

The 2nd deposit of €150 per person is payable 4 weeks later and will be automatically charged to the credit/debit card used at the time of booking. Payment of the final balance is due 10 weeks prior to departure and will also be automatically charged to the credit/debit card used at the time of booking.

USA, Worldwide

Flights with Aer Lingus – booking deposit is €100 per person plus relevant checked-in baggage and infant fees. The second deposit of €250 per person is payable 4 weeks later and will be automatically charged to the credit/debit card used at the time of booking. Payment of the final balance is due 10 weeks prior to departure and will also be automatically charged to the credit/debit card used at the time of booking.

All other airlines – booking deposit is €50 per person plus relevant checked-in baggage and infant fees. The second deposit of €150 per person is payable 4 weeks later and will be automatically charged to the credit/debit card used at the time of booking. Payment of the final balance is due 10 weeks prior to departure and will also be automatically charged to the credit/debit card used at the time of booking.

Cruises

Flights with Aer Lingus - European, USA, Worldwide

Flights with Aer Lingus – booking deposit is €100 per person plus relevant checked-in baggage, infant fees and cruise deposit as outlined at time of confirmation. The second deposit of €250 per person is payable 4 weeks later and will be automatically charged to the credit/debit card used at the time of booking. Payment of the final balance is due 12 weeks prior to departure and will also be automatically charged to the credit/debit card used at the time of booking.

All other airlines - European – booking deposit is full cost of the flights plus relevant checked-in baggage and infant fees and cruise deposit as outlined at time of confirmation.

The 2nd deposit of €150 per person is payable 4 weeks later and will be automatically charged to the credit/debit card used at the time of booking. Payment of the final balance is due 12 weeks prior to departure and will also be automatically charged to the credit/debit card used at the time of booking.

 

All other airlines - USA, Worldwide

All other airlines – booking deposit is €50 per person plus relevant checked-in baggage and infant fees and cruise deposit as outlined at time of confirmation. The second deposit of €150 per person is payable 4 weeks later and will be automatically charged to the credit/debit card used at the time of booking. Payment of the final balance is due 12 weeks prior to departure and will also be automatically charged to the credit/debit card used at the time of booking.

 

Travel Insurance must be paid in full at the time of confirmation.

 

Monthly Payment Plan

An initial deposit is taken to secure the booking, thereafter a monthly payment plan with set amounts will be paid to make up the rest of the booking cost. Payments must be taken from the card used to secure the booking by the lead passenger. The option for the Monthly Payment Plan is available when you book at least sixteen weeks before your travel. Payments will be taken on the same date each month. You also have an option to make additional payments through MyClick&Go in additional to the automatic payments outlined on your confirmation invoice. Additional payments will reduce your next payment only.

There are no additional charges for using the Pay Monthly option.

 

If you cancel this booking after confirmation, you will still be liable for payment of all non-refundable parts of the holiday including the full price of all flights and any non-refundable accommodation in addition to any cancellation charges imposed by the applicable supplier and our administration charge. Any amendments made to this booking after confirmation will incur charges and must be paid at the time of amendment and are subject to availability.

 

Failure to make any monthly instalment payment can result in a cancellation of the holiday and full payment must be made as per our Terms & Conditions in accordance with provision of Clause 16.

Once the final payment has been taken, we will issue the relevant travel documents for your holiday within 10—14 days of departure.

 

Travel Insurance must be paid in full at the time of confirmation.

Our Monthly Payment Plan is subject to availability, entirely at our discretion.

 

Pay in Full

Full payment is required within 10 weeks of travel. If you wish you can pay the full cost of your holiday at the time of confirmation. You will receive all your travel documentation between 10-14 days in advance of your departure.

 

Important Notes:

Change payment card - Due to 3D Secure authorisation any change in card payment details after confirmation must be authorised by the lead passenger on the booking and a minimum payment of 0.01c is charged to the card to allow the card to be stored for any recurring payments due.

Payment Issues - Where a customer has payment issues on a previous booking or in the case of a chargeback initiated by a customer, Click&Go may choose to limit the deposit/payment options on future bookings.

Non-Refundable - You are liable for and must pay in full all non-refundable elements as outlined in the booking process and confirmation invoice.

 

Airline Ticket Cancellation excluding Aer Lingus - USA, Worldwide only – All confirmed bookings cancelled before receipt of full payment on any ticket(s), the booking deposit is forfeit. For cancellation after receipt of full payment, cancellation charges asas per our Terms & Conditions in accordance with provision of Clause 16. Please note that it is your responsibility to advise airlines if you do not wish to travel on a flight booked. Failure to do so can result in the cancellation of onward flights and the forfeit of any ticket refund.

 

Ways to Pay - for Regular and Monthly Payment Plans a Credit/Debit Card is required to confirm booking. Further payments can be made using Credit card/Cheque/Postal Orders/One4All Gift Card, Click&Go Credit Notes and Click&Go Gift Vouchers. Please note One4All cards cannot be used to confirm a booking. Payments can be made through MyClick&Go account or over the phone. Cash payments are not accepted.

Please call 01-539 7777 and select option 3 to speak to a member of our Payments Team to update your card details.

Gift Vouchers/Credit Notes can be used on all new and existing package holiday bookings and have no expiry date.

If you have an existing booking, please call us on 01 699 5293 and select options 3 for our payments team who can apply the voucher to your booking.

To redeem your Gift Voucher / Credit Note against a new booking simply enter your unique redemption code online at time of booking or call us on 01 539 7777 (from ROI) or 028 9099 5881 (from NI) and quote you unique voucher code to our sales team when booking your holiday.

When booking online only the full amount of your Gift Voucher / Credit Note can be applied to a booking. If the amount of you Gift Voucher / Credit Note is greater than the price of your holiday, then you will be able to use the remaining balance towards any future bookings.

All Gift Vouchers / Credit Notes are sent by email. If you did not receive this email, please check your Spam or Junk folder. If you use Gmail, please also check the Promotions and Updates folders. If you cannot locate your redemption/voucher code please submit your query through your MyClick&Go account or call our sales team on: 01 539 7777 (from ROI) or 028 9099 5881 (from NI)

 

Yes, you can manage your booking online through MyClick&Go, which is Click&Go's online account system. Once you have made a booking with Click&Go, you can log in to your MyClick&Go account and view your holiday details, such as your itinerary, accommodation, transfers, and insurance information. You can also make secure payments towards your holiday, add or upgrade services, such as checked-in baggage, transfers, and accommodation, and purchase travel insurance.

In addition, MyClick&Go allows you to make amendments to your bookings up to seven days before travel. You can amend passenger details, add or remove a passenger, change or upgrade your accommodation, and request a date change. You can also view and print your travel documents and communicate with the Click&Go teams through the "MyMessages" function, which allows you to ask questions or raise any concerns related to your booking.

Overall, MyClick&Go provides a convenient and secure way to manage your booking online, allowing you to manage and customize you travel arrangements according to your preferences and needs anytime, anywhere.

To manage your booking simply sign up or log into your MyClick&Go account. MyClick&Go allows you to make amendments to your bookings up to seven days before travel.

Through your MyClick&Go account you can:

  • View your holiday details

  • Make secure payments off your holiday (or check your balance)

  • Add checked in baggage.

  • Add or upgrade your transfers.

  • Add insurance details or purchase travel insurance.

  • Make amendments to your holidays up to 7 days before travel, such as

  • Amend passenger details.

  • Add or remove a passenger.

  • Change or upgrade your accommodation.

  • Request a date change.

You can also view and print your travel documents or communicate with the Click&Go teams through the "Contact Us" function, which allows you to ask questions or raise any concerns related to your booking.

If there is an error on your confirmation invoice please advise us as soon as possible so we can rectify it with the relevant suppliers.

You can contact the team through the "Contact Us" function of your MyClick&Go account, which allows you to ask questions or raise any concerns related to your booking. Alternatively you can call us on 01 5397777 (from ROI) or 028 9099 5881 (from NI).

Changes can be made up to 7 days prior to travel.

Please note any changes may incur additional costs.

Yes, if for any reason you need to change your travel dates you can provided you not within 7 days of travel.

There may be an additional cost to do so, these costs can vary widely depending on the type of airline ticket you have purchased and the terms & conditions of our suppliers.  At a very minimum you will be liable for the difference in airfare and accommodation for the new departure date plus any airlines changes fees.

You can request to change your travel dates through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Important:

All changes must be made by the lead passenger on the booking.

No changes or amendments are possible within 7 days of departure.
If your accommodation is booked at a special rate marked 'non-refundable', any amendments will not be accepted and will result in a cancellation at 100% loss from time of booking. This will be indicated during the booking process and thereafter highlighted on the confirmation invoice.

Due to GDPR restrictions we can only discuss the holiday with the passengers named on the booking and only the lead passenger can make amendments.

Yes, if for any reason you need to change your flights you can provided you not within 7 days of travel.

There may be an additional cost to do so, these costs can vary widely depending on the type of airline ticket you have purchased and the airlines terms & conditions.  At a very minimum you will be liable for the difference in airfare for the new flight plus any airline changes fees.

You can request to change your flights through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Most airlines offer the option to preassign and purchase a reserved seat. If you purchase a seat prior to travel you can choose where to sit and that seat will be reserved for you. The price of a reserved seat depends on where you choose to sit on the aircraft.

If you choose not to pay to reserve a seat, your seat will be randomly allocated to you free of charge when you check in.

We recommend that you reserve your seat in advance to guarantee a seat beside your travel companions.

Yes, you can make a special request for your accommodation, but it's important to note that the availability of these requests will vary depending on the specific accommodation and their policies. When making your booking, you can include any special requests in the “Special Requests for Accommodation” section. Some common special requests may include a specific room location or view, a particular bedding arrangement, or special dietary needs. Upgraded room types may incur additional charges.

It's always best to make any special requests as early as possible to increase the chances of them being accommodated. However, it's important to remember that these requests are subject to availability and cannot be guaranteed prior to arrival.

If you have any specific needs or requirements, it is best to call our sales team prior to booking or at time of booking discuss your needs and any possible options for accommodating them.

If for any reason you would like to change the accommodation you originally booked changes can be made, however there may be an additional cost to do so, depending on the cost for the new accommodation and the terms & conditions of our suppliers for the original accommodation. 

You can request to change your accommodation through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Important:
If your accommodation is booked at a special rate marked 'non-refundable', amendments will not be accepted and will result in a cancellation at 100% loss from time of booking. This will be indicated during the booking process and thereafter highlighted on the confirmation invoice

If you would like to change or upgrade your room type or board basis of your accommodation you can do so subject to availability and there will be an additional cost to do so.

You can request to change or upgrade your room type or board basis through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Important:
If your accommodation is booked at a special rate marked 'non-refundable', amendments will not be accepted and will result in a cancellation at 100% loss from time of booking. This will be indicated during the booking process and thereafter highlighted on the confirmation invoice.

Yes, however flights must be paid for in full and a cancellation fee will apply for the accommodation, transfers and any other elements booked.

There is a €50/£40 cancellation fee per accommodation and €20/ £20 per booking cancellation fee for transfers plus any extra costs that may be charged by our suppliers such as hoteliers, airlines, transfer or cruise companies for cancellations or changes made to original booking details.

Cancellations within 70 days of departure will incur higher charges. This is highlighted on our website prior to confirmation and in our Terms & Conditions Section 16 – Cancellations.

Important:
If your accommodation is booked at a special rate marked 'non-refundable', any amendments will not be accepted and will result in a cancellation at 100% loss from time of booking. This will be indicated during the booking process and thereafter highlighted on the confirmation invoice.

Yes you can, however there may be an additional cost to do so if there is a difference in price for the new transfer.

Changes will be subject to availability and the terms & conditions of our suppliers for the original transfers booked.

If the new transfers are cheaper than the previous ones you will receive a refund to a card used at time of booking if you have paid in full otherwise the difference will show on the balance due.

Yes, you can. However, please note €20/ £20 per booking cancellation fee applies for transfers. Cancellations within 70 days of departure will incur higher charges. This is highlighted on our website prior to confirmation and in our Terms & Conditions Section 16 – Cancellations.

Important:

100% cancellation fees apply and no changes or amendments are possible within 7 calendar days of departure .

The lead passenger must contact us immediately, to do so log on to your MyClick&Go account, select “Change Passenger Details” and follow the instructions.

Please note airline charges may apply.

Once you submit your request our team will contact you to confirm when the amendment has been complete or advise of any additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Amending the date of birth of any passenger is free of charge except in the following case:

An additional fee will apply when a change is made to a child's date of birth who was under the age of 2, but due to the amendment, will now be over the age of 2 before the return date. In this case, we need to add an airline seat to the booking and check the occupancy of the accommodation. Once you submit your request our team will contact you to advise of any additional fees.

You can request this change through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

In most cases, yes however the following fees apply per passenger name change:

  • Aer Lingus - €120

  • Ryanair - €135

  • All other airlines – on request

Please note above change fees are subject to change without notice.

Important:

Changes to the Lead Passenger – changes must be confirmed with the accommodation supplier and the new lead passenger must agree to take ownership of the holiday before the change can be actioned.

You can request a name change through your booking on your MyClick&Go account, once you submit your request our team will contact you to confirm the change or in the case of changes to the lead passenger for the contact details of the new lead passenger and further instructions. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Additional passengers may be added to your booking provided the flights and accommodation are available.

Please note the price will depend on the flight price available at that time and the “sharing” price in the relevant property/transfers.

You can request to add additional passengers through your MyClick&Go account, once you submit your request our team will contact you to advise of the additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications

A €50 cancellation fee applies to remove a passenger from a booking.

Please note flights are non-refundable and must be paid in full and the “sharing” price in the relevant property/transfers may or may not change.

Important:

Removing the Lead Passenger – changes must be confirmed with the accommodation supplier and the new lead passenger must agree to take ownership of the holiday before the change can be actioned.

You can request to remove a passenger through your booking on your MyClick&Go account, once you submit your request our team will contact you to confirm the change or in the case of changes to the lead passenger for the contact details of the new lead passenger and further instructions. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

A PNR is a Passenger Number Reference which is your airline booking reference number. You should keep this information in a safe place as it is your personal identification with the airline and needed to access your flight booking for check in or to add additional extras.

Most European airlines now charge for cabin bags (also called carry-on luggage or hand luggage) and for check-in baggage.

Hand luggage refers to the type of luggage that passengers are allowed to carry with them on the aircraft and is normally stored in the overhead lockers. Along with your hand luggage you are allowed carry a small handbag or back pack that will fit under the seat in front of you.

Check-in baggage refers to any bags that will are carried in the hold of the aircraft (not hand luggage).
Check-in baggage is therefore not included in your holiday unless selected and paid for at the time of booking on our website and confirmed on your invoice.

It is best to select and include your baggage when booking as most airlines offer a discounted rate at time of booking.
If you wish to add check-in bags you can do so through your MyClick&Go account.

If you bring your luggage to the boarding gate and have not purchased a carry-on bag or it is not included in your booking, you will be charged a fee to place this bag in the aircraft hold.

Baggage and weight allowance if selected at time of booking will be stated on your confirmation invoice.

It is best to select and include your baggage when booking as most airlines offer a discounted rate at time of booking.

If you wish to add check-in bags you can do so through your MyClick&Go account or with the airline directly.

Baggage can also be added when completing your online check in.

For the most up to date baggage policies please refer to the airline directly

Once added baggage is non-refundable and airlines will not give a refund it not used.

Certain sport and musical equipment can be carried on board or checked in by must be booked in advance with the airline.

Please refer directly to the airline for the most up to date information or log on to your MyClick&Go account, select “Contact us” and submit your query to our Holiday Support Team.

There is no hand luggage or checked baggage allowance included for infant bookings. All carry-on baggage must be included in the accompanying adult’shand luggage allowance.

One fully collapsible buggy/stroller is allowed free of charge for an infant or child, plus a car seat or booster seat.

The buggy/stroller is checked in with the baggage and can be handed down at the gate if required.

Due to security reasons, there are rules on what you can carry in your hand baggage in relation to lotions, liquids etc. Please refer to the airports website for the latest information regarding the carriage of liquids and other restricted items in your carry on luggage.

Airlines have different baggage restrictions, but as a rule of thumb: 1 handbag/small backpack per person is allowed on board. Cabin baggage up to 10kgs and Checked-in baggage, for most airlines is not included unless selected at time of booking and stated on the airline confirmation or booking confirmation invoice. 

For checked-in baggage, it is wise to check the website of the relevant airline as each carrier imposes different rules and these can change without notice. You must adhere to the airline's rulings as strict guidelines are imposed and hefty penalties can be incurred for excess baggage. Also remember that extra items of baggage such as golf clubs, surf boards, bicycles etc. are charged over and above your baggage allowance. One buggy/stroller per child can be carried free of charge.

If your Check-in Bag exceeds your baggage weight allowance as specified on your travel documents, you will be charged an additional excess weight fee per extra kilo at the airport. These charges are subject to the airline fees and must be paid to the airline directly.

Most airlines allow the carriage and use of approved medical devices which do not require pre-clearance or a medical form to be completed in advance.

If you have a condition which requires the use of hypodermic needles (e.g. Diabetes), you may be asked for medical proof that you must carry needles in your hand baggage.

Some medical devices may be carried on board but not used in any cabin, while others must be placed in your checked baggage. Please note Checked baggage fees may apply.

Very few airlines provide oxygen for passengers who might require a supply on board for medical reasons and passengers are not permitted to supply their own.

Some airlines will allow Portable Oxygen Concentrators (POCs), these can only be brought for use on board if they have been tested by the manufacturer to comply with FAA safety regulations and display a label indicating that the machine is approved for use on an aircraft. If you wish to bring or use a POC on board you must confirm with the airline at time of booking or at least 28 days in advance of travel.

For the carriage and use of all equiptment, medication or items requiring batteries, you must contact the relevant airline or cruise company for their guidelines / restrictions in this regard.

For Ryanair Flights:

You must check in online at www.ryanair.com and print or download your boarding pass. Online check-in opens 60 days before the scheduled departure time if you have purchased an allocated seat. Customers will be allocated a seat free of charge if they check-in online between 24 and 2 hours before each booked flight. Online check in if not available within two hours of your flight’s scheduled departure time. Please note failure to check in online in advance will result in an airport check in fee of €55 per passenger per flight. For more information please refer to https://help.ryanair.com/hc/en-ie. Please be advised above times and cost are subject to change without notice.

For Aer Lingus Flights:

Online check in is avaiable between 48 and 2 hours before each booked flight within Europe and between 24 and 2 hours for all transatlantic flights to and from North America. Please note: Passport cards are not valid for web or mobile check-in with Aer Lingus. Airport check in for all Aer Lingus flights is available free of charge. To check in for your flight click here

For All Other Airlines please refer to the directly to the airline for their check in policy.

At time of booking you received a discounted fare exclusive to Click&Go clients and therefor your flights cannot be managed on AerLingus.com.

If you wish to add baggage to your booking you can do so through your MyClick&Go account.

If you would like to purchase preassigned seats simply log on to your MyClick&Go account, select “Contact us” and submit your query to our Holiday Support Team.

Online Check in is available by clicking here

Ryanair have recently implemented an online verification process which selects bookings at random to screen.

Should your booking be selected for verification please follow the instructions below to access your Ryanair booking to add extras or complete the online check-in:

  • On your smartphone or tablet please open the link here: Ryanair customer verification

  • Enter your Ryanair reference number (this can be found on your Ryanair confirmation received at time of booking)

  • Enter your first and last name, click you agree to the Terms and conditions when read and press continue.

  • Take a picture of your passport and upload it to Ryanair’s portal.

  • You will then be asked to take a picture of yourself (a "selfie") and upload this too.

Following on from here, you will need to complete a liveliness check which involves turning your head to the left/right/up/down, when prompted to do so.

You then will need to reconfirm your email address, and you’ll be asked to pay a fee of €0.59. Click&Go will refund this fee back to you when the process is complete.

Please be advised this process and selection is beyond our control and we apologise for any inconvenience caused.

If you encounter any difficulty completing the online verification process, please call us and we will be happy to assist.

For all flights to Europe, you must present yourself at the airport at least 2 hours before the scheduled time of departure.

For all long-haul flights to the USA or other Worldwide destinations, you must present yourself at the airport at least 3 hours before the scheduled time of departure.

This will allow you plenty of time to get to your departure gate.

Evening before bag drop is available for Aer Lingus flights only at Dublin and Cork airports between April and September

This service is available for passengers flying from Dublin and Cork airport on early morning flights during the busy summer schedule. Simply check in at one of the airport self-service kiosks and drop your bags off the evening before. Ideal for customers who live close to the airport or are staying in an airport hotel.

Dublin airport: For flights between 05:30 and 08:00, you can drop your bags off the evening before between 17:00 and 19:45.

Cork airport: For flights between 06:00-08:00, you can drop your bags off the evening before between 16:30-19:30.

For extra convenience, if travelling with immediate family, one member of the family can check in and drop bags for the group the evening before. Passports/ID cards are required for all passengers travelling and must also be presented the evening before during check in.

Please note the above information is subject to change without notice.

All passengers travelling directly to the US from Dublin Airport go through US Preclearance.

The US Preclearance (USCBP) facility is a purpose built facility that allows US bound passengers to undertake all US immigration, customs and agriculture inspections at Dublin Airport prior to departure.

If you are travelling from Dublin to the US on your connecting flight you can use the US Preclearance facility in Dublin and will not have to go through US customs when you land.

If you fly from Dublin to another airport outside of the US then you will not use US Preclearance.

For more information please refer to Dublin Airport - Travelling to the USA

Yes, however you are liable for and must pay in full all non-refundable elements as outlined in the booking process and confirmation invoice plus any relevant cancellation fees as per our Terms & Conditions in accordance with provision of Clause 16. There may be an instance whereby your travel insurance may offer you cover, we advise you to make contact with them in this regard.

Rather than cancel if there is a possibility that a change of date/destination would suit you we would be happy to look into this further. Please note amendement fees will apply. If you advise new dates, destination and hotel, we can check availability and any difference in price for you.

In order to proceed with a cancellation to change of date/destination the lead passenger must contact us immediately, to do so log on to your MyClick&Go account, select “Contact us” and advise the team that you wish to cancel/change the booking.

You are liable for and must pay in full all non-refundable elements as outlined in the booking process and confirmation invoice.
More than 70 days prior to departure:  Loss of all non-refundable elements* plus €50 administration fee applies.
Within 29 - 70 days prior to departure: Loss of all non-refundable elements* plus 50% of the remaining balance
Within 22 - 28 days prior to departure: Loss of all non-refundable elements* plus 70% of the remaining balance
Within 08 - 21 days prior to departure: Loss of all non-refundable elements* plus 90% of the remaining balance
Within 07 days of departure: 100% of the cost of the holiday is forfeited.
* non-refundable elements of holidays include (but are not limited to):
· Flights
· Checked baggage
· Insurance
· Accommodation costs in some cases are also non-refundable. These will be indicated during the booking process and thereafter highlighted on the confirmation invoice.
· Cruise deposits

For more information please refer to our Terms & Conditions - Clause 16: Cancellations

If you receive notification from the airline regarding a flight time or day change please inform us immediately so that we can update your booking, accommodation and transfers. Your holiday with Click&Go is not update automatically.

If you are notified of a flight cancellation please inform us immediately, we will do our utmost to find you an alternative option or ensure that you receive a full refund.

Yes, however flights must be paid for in full and a cancellation fee will apply for the accommodation, transfers and any other elements booked.

There is a €50/£40 cancellation fee per accommodation and €20/ £20 per booking cancellation fee for transfers plus any extra costs that may be charged by our suppliers such as hoteliers, airlines, transfer or cruise companies for cancellations or changes made to original booking details.

Cancellations within 70 days of departure will incur higher charges. This is highlighted on our website prior to confirmation and in our Terms & Conditions - Clause 16: Cancellations

Important:
If your accommodation is booked at a special rate marked 'non-refundable', any amendments will not be accepted and will result in a cancellation at 100% loss from time of booking. This will be indicated during the booking process and thereafter highlighted on the confirmation invoice.

There is a €20/£20 cancellation fee for transfers plus any extra costs that may be charged by our suppliers.

Cancellations within 70 days of departure will incur higher charges. This is highlighted on our website prior to confirmation and in our Terms & Conditions - Clause 16: Cancellations

Please refer to FAQ section “Manage My Booking”, section “Passenger Details”, question “Can I remove a person from a booking?”

Please refer to your Transfer Voucher / Travel documentation. This offers clear instructions regarding where to go upon arrival.  Your documents will also be available to download through your MyClick&Go account 10-14 days prior to departure providing the holiday has been paid in full and we have received your travel insurance details if booked with a thrid party. Please ensure you bring the documentation with you on holiday. Click&Go does not have any representatives at the airport.

You transfer pick up time for your return flight will be available 24 hours before you scheduled departure time, please refer to your Transfer Voucher / Travel documentation as this offers clear instructions on how to obtain the pick-up information. If you require any further assistance on obtaining the pick-up time please call our Holiday Support Team on 01-539 7777 and select option 2. Your documents will also be available to download through your MyClick&Go account 10-14 days prior to departure providing the holiday has been paid in full and we have received your travel insurance details if booked with a thrid party. Please ensure you bring the documentation with you on holiday. Click&Go does not have any representatives at the airport.

If the Department of Foreign Affairs (DFA) issues a “do not travel” warning for your destination, then you are eligible for a refund of your holiday cost. If you cancel your holiday because you feel uncomfortable travelling to the destination and the DFA hasn't issued an "do not travel" warning, then our general cancellation charges apply as per our Terms & Conditions as you are forfeiting your holiday. 

If you are in resort & a state of emergency is declared, we will work with the relevant authorities to help get you home safely. Click&Go is a trading name of Simply Sun Ltd. Registered No: 476506 Licensed by the Commission for Aviation Regulation TA 0700. Click&Go's office is in The Penthouse, Block B, Joyce’s Court, Talbot Street, Dublin, D01 C861.

Unfortunately this occasionally happens as hotels will book over capacity, assuming that a certain percentage of bookings will be cancelled. In most cases hotels/our suppliers will inform us in advance and we will advise you immediately and before you travel of an alternative accommodation of equivalent or superior standard (at no additional cost).

However, if you arrive at the hotel and the hotel is over-booked, this is unlikely to happen but if it does, the hotel manager will make arrangements for you to stay at a nearby property or we will find you an alternative accommodation of an equivalent or superior standard (at no additional cost) and subject to availability.

Our Holiday Support team is available to assist with any query or issue whilst you are away, you can call them on 01 539 7777 and select option 2. Alternatively you can log on to your MyClick&Go account, select “Contact us” then “General Query” to send a message to the team and they will return your query by message or phone call.

Yes of course, once the flights and accommodation for the extra nights are available.

There may be an additional cost to do so, these costs can vary widely depending on the type of airline ticket you have purchased and the Terms & Conditions of our suppliers.  At a very minimum you will be liable for the difference in airfare and accommodation for the new return date plus any airlines changes fees.

You can request to change your travel dates through your booking on your MyClick&Go account, once you submit your request our team will contact you to advise of any additional fees. You will be contacted via “MyMessages” in your account, you will also receive email alerts of new notifications.

Absolutely, we take great pride in delivering a 5-star service to our valued customers. If you were satisfied with any aspect of our service, we would love to hear from you. There are several convenient ways to provide your feedback:

  1. Trustpilot Review: After you've confirmed your booking, you will receive a separate email invitation to review us on Trustpilot. You can use this platform to share your thoughts and experiences.

  2. MyClick&Go Account: Alternatively, you can log in to your MyClick&Go account. Once logged in, select "Contact us," and then click on "General Query." This will allow you to send us a message directly, letting us know how we performed and what you appreciated about our service.

  3. Email: Feel free to send your feedback via email to customerexperience@clickandgo.com. We welcome your comments and insights in this format as well.

  4. Postal Mail: If you prefer traditional mail, you can also send your feedback to the following address:

    Customer Experience Team. Click&Go, The Penthouse, Block B, Joyce’s Court, Talbot Street, Dublin, D01 C861

Please note that our office is not open to the public, and since many of our team members work remotely, we are unable to accommodate in-person visits.

Your feedback is incredibly valuable to us, and it helps us maintain our commitment to excellence. Thank you for considering sharing your thoughts with us.

We value your experience, and your feedback, whether positive or negative, it plays a crucial role in our ongoing efforts to enhance our services. If any aspect of your interaction with us left you dissatisfied, we kindly request your input. Whether we were unable to assist you during your holiday or you wish to discuss any aspect of our service, we are eager to investigate further on your behalf.

To ensure we provide you with the best response, please reach out to us within 28 days of your return home. Regrettably, we may be unable to investigate complaints submitted outside of this timeframe.

You can share your feedback through one of the following methods:

  1. MyClick&Go Account: Log in to your MyClick&Go account, select "Contact us," and then choose "General Query" to send a message to our customer experience team.

  2. Email: Send your feedback via email to customerexperience@clickandgo.com.

  3. Postal Mail: You can also mail your feedback to the following address:

    Customer Experience Team. Click&Go, The Penthouse, Block B, Joyce’s Court, Talbot Street, Dublin, D01 C861

Please note that our office is not open to the public, and since many of our team members work remotely, we are unable to accommodate in-person visits.

Your feedback is invaluable in helping us improve our services, and we appreciate your contribution to our ongoing efforts to enhance your experience with us.

Once your complaint is officially logged, it undergoes a structured process to address your concerns effectively:

  1. Assignment to the Customer Experience Team: Your complaint is assigned to our specialised team who are responsible for handling customer complaints.

  2. Initial Review: The team conducts an initial review of your complaint to gain a clear understanding of the issues you've raised.

  3. Further Investigation, if Necessary: Depending on the complexity and nature of your complaint, additional investigation may be required. This could involve collaborating with our internal departments or engaging with our suppliers and partners, especially if the issue extends beyond our immediate control.

  4. Awaiting Information: We patiently await the collection of all pertinent information that will enable us to comprehensively address your complaint. This may involve gathering data, statements, or other relevant details.

  5. Comprehensive Response: Once we have gathered all the necessary information, we will provide you with a thorough response to your complaint. This response will typically include:

    • Addressing Your Specific Concerns: We will directly respond to the points you raised in your complaint.

    • Explanation of Investigations: The response will outline the investigations conducted to fully understand the issue.

    • Actions Taken: We will detail any actions that have been taken or proposed to resolve your complaint.

    • Offer of Resolution: The response will include an offer to resolve your complaint, which may encompass compensation, refunds, or other appropriate remedies.

Please note that the timeline for these steps may vary depending on the complexity of your complaint and our internal processes. Our goal is to provide a comprehensive and satisfactory response to address your concerns effectively.

We understand the importance of timely communication and strive to address your concerns as promptly as possible. The response time may vary depending on the nature and complexity of your complaint. Generally, we aim to provide you with a response within 28 days of receipt. However, please rest assured that we are committed to resolving your issue efficiently, and our team will work diligently to get back to you as soon as we can.

Absolutely. Click&Go has all the required bonds and financial protection in place so your holiday is fully protected. Click&Go is licensed by the Irish Aviation Authority (IAA), licence number T.A. 0700.

Click&Go was established in 2010 and is 100% Irish owned and operated. It is also Ireland’s highest ranked holiday company on Trustpilot with over 7,500 customer reviews. Click&Go has the full range of holidays from sun and beach holidays to city breaks as well as holidays to Disneyland Paris, the USA and cruise holidays. Click&Go is the official holiday partner to Aer Lingus. Click&Go is the home of the €1 holiday deposit, Ireland’s only genuine €1 deposit for holidays! Book online or phone our call centre which is open 7 days per week to speak with one of our experienced travel advisors.

SimplySun Ltd. is Licensed by the Irish Aviation Authority. Licence No. TA 0700. Click&Go is a trading name of SimplySun Ltd., The Penthouse, Block B, Joyce’s Court, Talbot Street, Dublin 1, D01 C861, Ireland (Company Registration Number 476506) with whom you make a contract when you book. This means that when you book a holiday with us you can be entirely confident that in the unlikely event of our insolvency before or during your holiday, any money you have paid to us is fully secured, and if you are overseas, that arrangements will be made to repatriate you at the end of your holiday.

For more information please refer to our Terms & Conditions - section 2 (Financial security) and also The Irish Aviation Authority (IAA).

he Click&Go Privacy Policy applies to the information obtained by Click&Go through your use of the Click&Go website and services as described in this policy. We respect your privacy and are committed to protecting your personal data. This policy sets out how we collect and process your personal data, and what rights you have in relation to your personal data. In this document, we will always talk your language, avoid nonsense, and have no surprises. For more information click here.

We only provide information to our suppliers in relation to your travel arrangements to provide service for your holiday. This information will not be used for any other reason other than for the specific holiday booked online.