Click&Go privacy policy

Last update: April 21, 2023

This Privacy Policy applies to the information obtained by Click&Go through your use of the Click&Go website and services as described in this policy. We respect your privacy and are committed to protecting your personal data. This policy sets out how we collect and process your personal data, and what rights you have in relation to your personal data. In this document, we will always talk your language, avoid nonsense, and have no surprises.

Legal Basis for Data Processing

Click&Go collects personal data to provide you with the best possible experience on our website. We collect some information directly from you and some through our technical systems.

Click&Go processes your personal data on the following legal bases:

• Your consent to the processing of your personal data for specific purposes.

• The performance of a contract with you or to take steps at your request before entering a contract.

• Compliance with legal obligations to which Click&Go is subject and

• The legitimate interests pursued by Click&Go or a third party, provided that such interests are not overridden by your interests or fundamental rights and freedoms.

What information do we collect?

We collect and process the following information when you use Click&Go’s site and services:

• Information provided by you, such as your name, address, email address, phone number, payment, and voucher information when you book a holiday or create a MyClick&Go account.

• Information you provide when you contact us, such as your name, email address, and message.

• Usage data when you visit our site, such as the website from which you visited us, the parts of our site you visit, the date and duration of your visit, your anonymised IP address, information from the device you used during your visit, and more.

• Information collected through cookies.

Data Retention Period

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

User Rights

You have the right to:

• Access the personal data that we hold.

• Request rectification of your personal data that we hold.

• Request the erasure of your personal data that we hold.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• Withdraw consent to the processing of your personal data at any time, where we are relying on consent to process your personal data.

• Control the use of cookies and web analytics on our website.

To exercise any of these rights, please contact us using the details in the Contact Us section below.

DPO

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the DPO using the details in the Contact Us section below.

Third-Party Processing

We will never sell your personal data to any third party.

We may need to establish an extra user account on your behalf with specific service providers to ensure the smooth handling of your booking.

We may use third-party service providers to process your personal data on our behalf. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do it. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

We may transfer your personal data outside the European Economic Area (EEA). Where we do so, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses approved by the European Commission.

Additionally, if we transfer personal data to a third country that has not been determined by the European Commission to provide an adequate level of data protection, we will take appropriate measures to ensure that your personal data is adequately protected, such as obtaining your explicit consent or using other appropriate safeguards.

Overall, we take the protection of your personal data very seriously and comply with all applicable data protection laws and regulations. If you have any questions or concerns regarding our data protection practices or the handling of your personal data, please do not hesitate to contact us.

Cookies and Web Analytics

Our website uses cookies and web analytics to enhance your browsing experience and collect information about how our website is being used. Cookies are small text files that are placed on your device when you access our website. They allow us to recognize your device and remember your preferences or actions taken on our website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or are deleted.

Your current state:

Change your consent|Revoke your consent

Further information about cookies can be found on the Data Protection Commission website

We also use web analytics tools such as Matomo On-Premise, Google Analytics and Hotjar to collect information about how our website is being used. These tools may use cookies or other tracking technologies to collect information about your interactions with our website, such as the pages you visit, the links you click, and the duration of your visit. This information may be used to analyse website traffic, improve our website, and understand our audience's interests.

You can opt out of being tracked by our Matomo Analytics instance below:

To opt out of being tracked by Google Analytics, download and install Google Analytics Opt-out Browser Add-on or withdraw your consent to our use of cookies on this Website.
Learn more about Google Analytics and your privacy and how Google uses data.

To prevent Hotjar from collecting data, you can withdraw your consent to our use of cookies on this Website or install the Do Not Track header. Learn more about Hotjar’s privacy policy.

MyClick&Go account.

When you create a MyClick&Go account, we will retain the data you provide us for as long as you remain registered with us. This allows us to identify you through your MyClick&Go profile and offer you a personalised and relevant experience on Click&Go.

If you choose to log in to Click&Go using your social networking account, such as Facebook or Google, we will request permission to access basic information from that account, such as your name and email address. You can revoke Click&Go's access to this information at any time by removing our app's access to your social networking account.

Stop signing in with Google

Stop signing in with Facebook

If you are logged in to Click&Go while browsing, a cookie on your device will identify you and record non-personally identifiable usage information and log data that is associated with your account.

Marketing and Retargeting

We may use your personal data for marketing purposes, such as sending you newsletters or promotional offers with your consent or conducting polls, surveys, analysis and research on how our site is being used, customer views, and what we could do better. You can unsubscribe from emails by clicking the unsubscribe option at the bottom of every marketing email. 

We may also use third-party tools like Google Ads and social media platforms like Facebook to display personalised ads to you based on your browsing behaviour and preferences. These tools may use cookies or similar technologies to track your activity across different websites and devices. You can opt out of these ads at any time by adjusting your preferences in your Google or Facebook account settings. Please note that opting out does not mean you will no longer receive online advertising, it just means that the advertising you receive will be less relevant to you.

Contact us

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at dpo@clickango.com

Address:

Click&Go
The Penthouse, Block B,
Joyce’s Court,
Talbot Street, Dublin 1
D01 C861
Ireland

Phone:

(01) 699 5187

Updating this Policy

If there are any material changes to this policy, you will be notified by the posting of a prominent notice on our site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the site and/or Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue the use of and access to Click&Go.

GDPR Articles and Links

This Privacy Policy follows the General Data Protection Regulation (GDPR) and is intended to provide you with a clear and concise explanation of our data protection practices. For more information on the GDPR, please visit the European Union’s official GDPR website at General Data Protection Regulation (GDPR) Compliance Guidelines.

Further information about Data Protection can be found on the Data Protection Commission website.